I love Apple products… typically. But the problems I had with my last Macbook Pro and now the problems I’m having with the new one are completely unbearable. Especially for someone who relies on his computer for his livelihood.
This morning I woke up and opened my laptop to find this:
What the…? What do I even say when I call in to AppleCare? “It looks like my computer zoomed in on the letters ‘n dun’ and won’t zoom out? And then the screen freaked out on me?”
I’m sure they love such detailed complaints. But really, what else do you call this?
I was able to see the cursor, and clearly things were changing on the screen. Can you see the dock? Lovely, isn’t it? I pressed the power key in hopes that I could get it to restart instead of just killing the power, but too many programs were open, and I’m assuming it was asking me if I wanted to save all of it. Yes. I do. But I can’t seeeeee you.
I should mention that this is my second Macbook Pro, the first one having been replaced by Apple after I started to have a better relationship with the AppleCare support techs than with my own family.
I’d been thinking about upgrading to 4gigs of RAM, but now I’m worried that I’d have to keep the old RAM around for fear of some loon at the Green Hills Genius Bar accusing all my woes on the third-party RAM.
From what I’ve heard, this is the state of Apple products now. I’ve got friends who still have old Powerbooks and iBooks and have never had a single problems. What’s the deal with Apple’s Quality Control. How much do they test their new products? Or is the obsession with releasing new, smokin’ gadgets before anyone’s even heard of them causing Apple to relax their standards? PLEASE, Steve, I beg of you– the reason we all love Apple so much is because they’re not supposed to be a hassle. They’re supposed to “just work.” But it looks like the new era of Apple, Inc. means generation after generation of faulty computer products. Get with the program, Apple.
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